Frequently Asked Questions
What are the villa check-in and check out times?
For most houses the check-in time is between 5 and 8pm, while the check out time is 10 am. This is to allow the owners to clean and prepare the house for you. If you are arriving early it is sometimes possible to drop off your bags - please ask your agent. If you arriving late please warn us; some owners will accommodate late arrivals, others may charge or refuse beyond a certain time.
What is included with the villa rent?
Clean bed and bath linen is provided at least once a week, while pool towels are sometimes provided and sometimes not – this will be detailed in the property features list. Usually there will be a shower or bath towel, a hand towel and a bidet towel per person. Face flannels (wash cloths) are thought of as personal in Europe, and are not provided. The rent includes electricity, gas and hot water for general use, but unless stated heating and air-conditioning are excluded, and must be paid to the owner before departure.
Can I speak to a real person who has seen the villa?
If you prefer to make your reservation or manage your booking by telephone you can contact us on +44 (0)20 8444 9500 or contact a local agent to discuss your choices and requirements. We always prefer to talk to you if we can as we have visited all the houses and know the areas well, so can give you good first hand advice,
Do you visit all the properties personally?
We do. We visit the properties, we know the owners and we know the area. If one of us hasn't seen a particular property you're interested in, then another one of us will have. We also re-visit the properties approximately twice a year, at the beginning and at the end of the season.
How can I book the villa I want?
You can book your chosen property online or on the telephone. We are normally happy to hold a property for you for up to 48 hours at no cost while you check flights, or make sure all the family is in agreement. When you are ready simply login to the site and pay the deposit, or ring us and we can manage the payment over the phone. There are no charges for credit or debit card payments.
Why should I use an Agency rather than going direct?
We visit the properties, and we know the area well - we can help make sure you find absolutely the right place for your holidays. We also make sure the houses meet our standards, so you know you're not going to visit a building site, and we have English-speaking agents on the ground so that, if anything happens, you can turn to a familiar voice.
Which currencies do you accept?
We accept £ Pounds Sterling (GBP) or € Euros (EUR) or $ US Dollars (USD) for website payments. When you select the currency for your booking, your price is then guaranteed for that currency and you will be protected from currency fluctuations. When you have paid your deposit payment, we must also receive your final balance payment in the same currency. This cannot be changed.
Useful to know
Our currency rates are guaranteed - whichever currency you choose to pay in we guarantee you will not be affected by currency fluctuations. We accept Euro, Sterling and US dollars